I’ll admit that I know a bit about using computers and software, and that what may be obvious to me, may not be obvious to other people. However, the human race still has a capacity to amaze and astound me with the sheer number of stupid people out there, who apparently dress and feed themselves every day, and yet can’t follow simple instructions.
Consider the submissions to Client Copia, where frustrated IT staff apparently head for online counseling and confessional:
Client: “I had to fire my last web designer, so I’m looking for a suitable replacement” Me: (warily) “Do you mind if I ask you why you fired him?” Client: “I went around to his house to look at some changes and I couldn’t believe my eyes - the kitchen cupboards didn’t match the worktops, the carpets didn’t match the sofa and worst of all he was using one of those ghastly old CRT monitors. And he calls himself a designer?”
Right. Then you have such geniuses as the person who asked:
client: Can you design the site so that people that don’t have internet access can view it? me: Sure; it’s called a brochure
Lots more on the site, and frankly it amazes me that some of these support guys don’t go on a kill-crazy AK-47 rampage on a daily basis. You wouldn’t blame them.
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My son currently works as a lead programmer and he has many tales to tell about working with non-geeks. Recently, he was trying to explain to upper management that they needed to have the font on their website be vision impaired compatible so that they didn’t get sued for non compliance with the American’s With Disabilities Act. Seems ludicrous to some of us, but it is really something to worry about. The majority of the people who visit their web site (Fremont Investments) are older with lots of money. Management’s reply? It would mess up the design of their website and not look as nice. Yeah, ok, have a nice time in court.